Refund policy

Returns & Refunds Paws Emporium
We want you and your furry friend to love everything you get from us. If something isn’t right, we’re here to help make it right.

30 Day Return
You have 30 days from the day your package arrives to request a return/exchange.
To be able to qualify for a return, an item must be:
Unopened and in the same condition as when received
Packed in original packaging with your order number or receipt

Quick Note on Pet Safety & Hygiene
For obvious health reasons, we cannot accept returns on chew toys, plush toys or pet bedding if they have been opened or used by an animal. If you are unsure whether your item qualifies, just drop us a line before returning it!

How to Get an Item Back
Please email info@pawsemporium.shop with your order number and a quick note as to why you're returning it. Our team will verify and send you step by step return instructions with the correct mailing address. Please pack everything up securely and ship back to us. Please note you will be responsible for prepaying the return shipping unless the item is damaged, defective or not as described upon arrival.

Refund Procedure
When we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item.
If all is well, we'll return your money to your original method of payment within 10 business days. Allow an extra couple of days for your bank or credit card company to post the funds to your account.

Received a Damaged, Defective or Wrong Item?
We are so sorry! If your order arrived damaged, faulty or was not what you bought please email us within 7 days of delivery with a few clear photos of the issue. We will send you immediately a replacement or refund the total amount (including shipping costs) at no extra cost for you.

Products That Can Not Be Returned
We cannot accept returns for the below unless they arrive damaged or defective:
Clearance Items or Final Sale
Used, washed or damaged after delivery
Gift cards

Still waiting for a refund?
If your refund has been approved but it’s not showing up yet, try these first:
Check your bank statement.
Call your credit card company – it can take a while for a transaction to officially post.
Please contact your bank as processing times vary.

If you have checked all of these and your money is still not there, please contact us at info@pawsemporium.shop and we will track it down for you!

Business Information
Paws Emporium
Address: 145 Melbourne St, North Adelaide SA 5006, Australia
Phone: +61 412989428
Email: info@pawsemporium.shop

Business Hours
Monday: Closed
Tuesday – Wednesday: 10:00 AM – 4:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday – Saturday: 10:00 AM – 4:00 PM
Sunday: 11:00 AM – 3:00 PM

Time Zone: ACST / ACDT (Australian Central Time)